STORE POLICY

 

Customer Care

 

 

At Belle Kijo Stationery, we value our customers and strive to provide exceptional customer care. Our Customer Care section is designed to assist you with any questions, concerns, or inquiries you may have regarding our products, services, or your shopping experience. We are dedicated to ensuring your satisfaction and will do our best to address your needs promptly and effectively.

 

 

1. Contact Information:

 

1.1 Customer Support:
- For general inquiries, order assistance, or product-related questions, our customer support team is available to assist you. You can reach us by:
  - Email: support@bellekijostationery.com
  - Phone: +91 85358 34682
  - Live Chat.

 

1.2 Working Hours:
- Our customer support team is available during the following hours:
  - Monday to Friday:10 am to 8 pm

 

 

2. Frequently Asked Questions (FAQs):

- To provide quick and convenient assistance, we have compiled a list of frequently asked questions on our website. This section covers common topics, such as order processing, shipping, returns, and payment methods. Before reaching out to customer support, we recommend checking our FAQs for immediate answers to your queries.

 

 

3. Order Status and Tracking:

- Once you have placed an order with Belle Kijo Stationery, you can easily track its status through your account dashboard. Additionally, we will send you regular updates via email regarding the progress of your order, including shipment tracking information. If you have any specific concerns or need further assistance with tracking your order, please don't hesitate to contact our customer support team.

 

 

4. Returns and Exchanges:

- We strive to ensure that you are fully satisfied with your purchase from Belle Kijo Stationery. If for any reason you are not completely happy with your order, we offer an exchange process. Please refer to our Returns and Exchanges Policy on our website for detailed instructions on how to initiate a return, exchange eligibility criteria, and any associated fees or conditions.

 

 

5. Product Assistance and Recommendations:

- Our knowledgeable customer support team is here to help you make informed purchasing decisions. If you need assistance in choosing the right products, understanding product features, or seeking recommendations, we are more than happy to guide you. Reach out to our customer support team, and we will provide personalized assistance to ensure you find the perfect stationery items for your needs.

 

 

6. Feedback and Suggestions:

- We value your feedback and suggestions as they help us enhance our products and services. If you have any comments, suggestions, or ideas that you would like to share with us, we encourage you to get in touch. We appreciate your input and continually strive to improve our offerings based on customer feedback.

 

 

7. Privacy and Security:

- We take your privacy and security seriously. If you have any concerns or questions regarding our Privacy and Safety Policy, please review the policy on our website or contact our customer support team for further clarification.

We are committed to providing exceptional customer care and ensuring that your experience with Belle Kijo Stationery is enjoyable and satisfactory. Our dedicated customer support team is here to assist you and address any inquiries or concerns you may have. We thank you for choosing Belle Kijo Stationery, and we look forward to serving you.

 

 

 

 

 

Privacy & Safety

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At Belle Kijo Stationery, we are committed to protecting the privacy and ensuring the safety of our customers. This Privacy and Safety Policy outlines how we collect, use, store, and protect your personal information when you interact with our website store. By using our services, you agree to the terms and practices described in this policy.

 

 

1. Information We Collect:

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1.1 Personal Information:
- When you place an order, we collect your name, billing and shipping address, email address, and phone number.
- If you create an account, we store your login credentials and any additional information you provide, such as your date of birth or preferences.

 

1.2 Payment Information:
- We work with trusted payment processors to securely handle your payment information. We do not store your credit card or bank account details on our servers.

 

1.3 Usage and Analytics Data:
- We collect non-personal information about how you interact with our website, such as the pages visited, products viewed, and time spent on each page. This information helps us improve our website's performance and user experience.

 

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2. Use of Information:

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2.1 Order Processing:
- We use your personal information to process and fulfill your orders, including shipping and delivery.
- We may contact you via email or phone for order-related communications, such as order confirmations, shipping updates, or customer support.

 

2.2 Account Management:
- If you create an account, we use your information to manage and personalize your account, track your order history, and provide a more customized shopping experience.

 

2.3 Communication:
- With your consent, we may send you promotional emails or newsletters about new products, offers, or upcoming events. You can opt-out of these communications at any time.

 

2.4 Analytics and Improvements:
- We analyze non-personal information to understand user behavior and preferences, improve our website, and optimize our marketing strategies.

 

 

 

3. Data Sharing:

 

3.1 Third-Party Service Providers:
- We may share your personal information with trusted third-party service providers who assist us in delivering our services, such as payment processors, shipping partners, or IT support providers. These third parties have access to your information only to the extent necessary to perform their respective services and are obligated to handle it securely.

 

3.2 Legal Requirements:
- We may disclose your information if required by law or to protect our rights, safety, or property, or the rights, safety, or property of others.

 

 

 

4. Data Security:

 

4.1 Technical Safeguards:
- We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes using encryption for sensitive data and regularly monitoring our systems for potential vulnerabilities.

 

4.2 Employee Access:
- Access to personal information is restricted to authorized personnel who need it to perform their job responsibilities. We educate our employees on data privacy best practices and ensure they adhere to strict confidentiality obligations.

 

 

 

5. Cookies and Tracking Technologies:

 

5.1 Cookies:
- We use cookies and similar tracking technologies to enhance your browsing experience, personalize content, analyze trends, and collect information about how you use our website.

 

5.2 Third-Party Tracking:
- We may use third-party analytics tools that utilize cookies or other tracking technologies to collect and analyze non-personal information about website usage.

 

 

 

6. Your Rights:

 

6.1 Access and Control:
- You have the right to access, correct, or delete your personal information. You can manage your account settings or contact us to exercise these rights.

 

6.2 Opt-Out:
- You can unsubscribe from our promotional emails or newsletters by following the instructions provided in the communication or by contacting us directly.

 

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7. Children's Privacy:

- Our services are not intended for individuals under the age of 18.

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Payment Methods

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Credit / Debit Cards  - UPI Payments Gateway - Offline Payments - Gpay, Paytm - Bank Transfer.